Frequently Asked Questions
What are your hours?
Hours vary by store:
- Dolphin Laundry Store: 7AM to 9PM | Last wash @ 8PM
- Warwick Village Laundromat: 6AM to 10PM | Last wash @ 9PM
- Main Street Laundromat: 6AM to 10PM | Last wash @ 9PM
Are you attended?
Attendants vary by location. The following stores are attended:
- Dolphin Laundry Store: Attended 9AM to 9PM (Close)
- Warwick Village Laundromat: Attended 9AM to 9PM (Close)
- Main Street Laundromat: Attended 9AM to 9PM (Close)
Are you a coin or credit card laundromat?
We are coin and app-operated using the Payrange App.
Do you have large machines?
Yes, we have 50 lb. (5-load) washers at our Warwick Village and Main Street locations. We have 60 lb. (6-load) and 80 lb. (8-load) washers at our Dolphin Laundry location. We have large capacity dryers at our Warwick Village and Dolphin Laundry locations. For a complete list of what machines are available, please see the self-service page.
Wash & Fold
What are your wash and fold hours?
This service is only available at two locations. Wash and fold service hours vary by store:
- Dolphin Laundry Store: 7AM to 9PM
- Warwick Village Laundromat: 9AM to 4PM
- Main Street Laundromat: 9AM to 4PM
What products do you use when you wash my clothes?
We use a very high-quality commercial grade detergent that gets out most stains. You can purchase upgrades to the products we use, upgrades such as Tide or Gain detergent, Suavitel fabric softener, and Gain dryer sheets.
Is there a minimum order?
The minimum is $20.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
Please allow 24 hours for your order to be wash, dried, and folded. It will be ready next day.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery Monday through Saturday from 9AM to 4PM.
What is the turnaround time for pickup and delivery?
These orders typically take 1 day to be washed, dried, folded, and returned. Please note however, next day turnaround only applies to orders that are picked up Monday through Friday. Orders picked up on Saturday will be delivered on Monday.
Is there a minimum order?
The minimum is $50.
How much does pickup and delivery cost?
This service is $1.75 per pound with a $50 minimum.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.