How It Works

Step 1: Bag It!   -No baskets or Hampers (any trash or laundry bag will do)

Step 2: Book It!    -Select 'Book Now' Button or call us

Step 3: Leave It!   -We will pickup from doorstep while you relax or work

Step 4: Love It!   -We return next day clean Fresh and Folded!

PLEASE NOTE THERE IS A MINIMUM SERVICE COST TO QUALIFY FOR FREE PICKUP AND DELIVERY SERVICES.

You fill out our instant booking section or call us to complete. Once we have the request we will book for pickup. Most can be scheduled for same or next day and only takes 24-hour turnaround, depending on load size.
Non-Contact pickup means you would leave your bags on porch, doorstep or any other desired location and we will pickup and send you a confirmation.
Once we have your order, we total it and send you invoice to pay online with credit/debit, Paypal or CashApp.
We never mix your clothing with others and always follow CDC guidelines in respect to sanitation. Once your order is complete it will all be delivered in fresh clean sealed bags to your doorstep, folded / hung and ready to put away!

Carrier will always exercise social distancing and wear protective equipment when handling your laundry.  

 

FAQs

Wash Dry Fold Service (non-commercial)

 Do I Seperate?

There is no need to separate your colors and whites we will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.

 Folded vs Hung?

We will do your order any way you like. Maybe you have t-shirts that need to be folded and polo shirts hung. Just let our attendant know. There may be an additional charge if you request all your clothing to be hung. Our goal is to make sure your laundry is ready to wear or put away the way you want it to be.

 Clothes Mixing?

We wash, dry and fold each clients clothing separately, never with another order so you don’t have to worry about your garments mingling with the dirty neighbors garments. Your order is recorded when complete with number of pounds and recorded so our attendants can easily find the exact number of bags you left us. If by chance items are missing please call our customer service number immediately so we can begin to search.

 Abandoned?

Winter Break, fall break, Spring Break we know you like to get away and sometimes are in a rush. We will hold your completed clothing for 14 days during that period we will attempt to call you prior to discarding. We are not responsible for abandoned belongings and may sometimes apply a fee for large loads left over an extended time 

 Detergent Used?

All of our orders are done with a name brand detergent, fabric softener and dryer sheets. We also use an oxi-bleach (non-chlorinated so it wont fade colors) to give your clothing the extra brightening you deserve.

Many of our clients are allergic to the stronger name brand detergents or just prefer a certain kind. Just bring a cup or two of your detergent and let our attendant know.

 Damaged / Lost?

If you are missing an item please call or email customer service within 5 days of picking up your clothes. We will attempt to look for it and work with you on solving the problem.

 Need Products?

We sell both vending and regular size laundry products such as Tide,Gain, Downy, Bounce, and Clorox. We even have laundry bags. Just ask our attendant and they will be glad to help you find the product best suited for your laundry needs.

 Availability

We are open to take inquiries and answer question around the clock. Response time may vary but you will be contacted at our earliest convenience. Thanks for understanding! 

Attendant on site times may vary depending on time of day. 

 Locations

Although or drop off locations are in Newport News and Hampton,we may service most zip codes in the Hampton Roads area of Virginia. Contact us anytime to see if your location is within our network. If not, no worries, we may still be able to provide service.

Pickup fees may apply to ANY location depending on location and logistics.

 More Questions?

Dont See Your Question? Go to the "Contact" tab and submit it. We will get back to you as soon as we can

 

Terms Of Service

Service Agreement


Terms and Conditions

Welcome to Tydee Care Laundry. We are pleased to offer you wash-dry-fold laundry service.

WASH/DRY LAUNDRY SERVICES AGREEMENT

Tydee Care Laundry (hereinafter "Company") services are provided subject to your (hereinafter "Customer") compliance and acceptance with the terms and conditions set forth below. As a condition to using any of Tydee Care Laundry's services, and for the mutual benefit of both Tydee Care Laundry and the Customer, the undersigned ("Customer") agrees to the following terms and conditions:

SERVICES

Tydee Care Laundry will provide scheduled pick ups during the Term of this Agreement. Tydee Care Laundry is under no obligation to provide any services to Customer that are not fully paid for by Customer in advance. Please keep in mind that pickup and drop off times may change due to other circumstances, however the customer will be informed prior to change

NOTICE OF RESTRICTIONS

Tydee Care Laundry will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However,

  • Company is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing.

  • Company is not responsible for lost articles unless proven that Company was responsible for the loss.

  • Company is not responsible for garments labeled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Customer's garments. Please check garments before turning them over to Tydee Care Laundry.

  • Tydee Care Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else. Customer agrees not to leave such items in its clothing or in the bags.

  • Tydee Care Laundry is not responsible for any loss, damage or theft of items left unattended for pick up-or drop-off by Customer. Tydee Care Laundry will not leave any bags unattended. All bags of clean garments must be signed for by Customer

  • Tydee Care Laundry reserves the right to refuse cleaning any garment.

  • Tydee Care Laundry does not guarantee removal of all stains.

  • Although Tydee Care Laundry is not liable for damage to or loss of clothing due the fault of the third party cleaners or service providers, if Tydee Care Laundry at its sole discretion desires to, Tydee Care Laundry will reimburse Customer for lost or damaged clothing in an amount to be determined by Tydee Care Laundry. "Customer must notify Tydee Care Laundry within 3 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.

TERMINATION

In the event that there are any unpaid Service Fees due and Customer does not pay upon demand by Tydee Care Laundry, Tydee Care Laundry may terminate this Agreement and may initiate legal proceedings against Customer for the full amount due for the entire Term and collect reasonable attorney's fees and costs. Interest will accrue on any unpaid balance at 1.5% per month.

If the Customer terminates the Agreement within the first two (2) weeks of the Term, Company will issue a full refund of the Service Fee less week(s) of service used. After the first two (2) weeks of the Term, Company will issue a refund equal to $10 per remaining week.

Tydee Care Laundry or its associates will deliver Customer items to and from a wash/dry/fold service of Tydee Care Laundry's choice. Tydee Care Laundry reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, at its sole discretion without notice to Customer. Customer may not transfer this agreement.

Tydee Care Laundry's liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. The preceding statement of liability shall be the extent of Tydee Care Laundry's liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customer's exclusive remedy. In no event will Tydee Care Laundry be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Tydee Care Laundry knew or should have known of the likelihood of any loss or damages. Tydee Care Laundry disclaims all warranties express or implied with respect to the services rendered under this agreement.

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties; and shall be governed by Virginia law, with venue and jurisdiction proper in the place where services were provided.

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